I am writing this email with a sense of urgency and assertiveness, as the issue regarding my locked University of Texas at Austin EID (zl3858) remains unresolved despite multiple attempts to seek assistance from your esteemed office. Given the lack of response from emails sent to ISO, I have escalated to sending messages via LinkedIn.
It has been several months since I first brought this matter to your attention, and the lack of response and resolution is causing significant hindrance to my academic progress. As a student of the University of Texas at Austin, I have the right to expect prompt and effective support from the Information Security Office when faced with such critical issues.
I must emphasize that the inability to access my UT EID account has far-reaching consequences, preventing me from utilizing essential university platforms and resources. This ongoing issue is unacceptable, and I firmly believe that it is the responsibility of the Information Security Office to prioritize and address such matters with the utmost urgency.
I kindly demand that immediate action be taken to resolve the lock on my UT EID account. I have been patient and understanding, but the prolonged silence and inaction from your office have left me with no choice but to escalate this matter.
Please provide me with a concrete timeline for the resolution of this issue and keep me informed of the progress being made. I expect a response within the next 48 hours, outlining the steps being taken to rectify this situation. I can be reached at this email address, liuziping@gmail.com, or liu@ziping.org. I am also available by phone at 979-319-2471 if you require any further information or clarification. Thank you for your prompt attention to this critical matter. I look forward to a swift resolution and the restoration of my access to the University of Texas at Austin’s digital resources. I will be contacting the help desk at the University of Texas at Austin via phone tomorrow if no response is provided by today.
Best Regards,